Refund policy

ElitePosture: Our 30-Night Sleep Trial & Return Policy

At ElitePosture, founded by Dr. John Bassily, DC, we want to ensure you get the pain-free, restorative sleep your body deserves. Because your neck and spine may have been improperly aligned on standard, non-supportive pillows for years, your muscles often require an adjustment period.

The 7-Night Alignment Period Just like starting a new posture routine or receiving a clinical chiropractic adjustment, your cervical spine may experience mild, temporary stiffness as it transitions into proper anatomical alignment. Because of this, Dr. Bassily kindly asks that you sleep on your new ElitePosture pillow for at least 7 consecutive nights to give your body a fair chance to adapt.

Hassle-Free 30-Day Refunds If you have completed the 7-night adjustment period and still feel the pillow is not the right fit for your sleeping style, you are fully covered by our 30-Night Sleep Trial.

• Timeframe: You have 30 days from the date of delivery to request a refund.

• To Initiate a Refund: Simply email our support team at drjohnbassily@gmail.com with your order number.

Our Eco-Friendly "No-Return" Policy To maintain the highest standards of hygiene and to reduce our carbon footprint, we do not accept physical returns on used pillows. If you qualify for a refund under our 30-night trial, we will issue a full refund straight back to your original payment method—no return shipping required.

We only ask that instead of throwing the pillow away, you pass it along to a family member, friend, or local charity shelter who might benefit from better sleep alignment.